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Subscription or Game card required to continue to play beyond Sunday

Fine
Sherburne
Fine
Posted On: 04/04/2014 at 02:10 AM

Anyone have a problem with the requirement that you must sign-up for a subscription or purchase a game card in order to actually receive your "included" thirty days of game time?

Quite apart from the manipulative business practices that it reflects, is the very practical problem of what to do if you choose not to use a credit card and need more than eight days to decide whether the game is enjoyable enough to be worth paying for on a monthly basis. I'd like to be able to try the game out for thirty days--and thought I had paid for that amount of time, but it turns out that I have to give Bethesda/Zenimax my credit card info or actually buy a game time card in order to receive that thirty days. As is my right, I choose not to have my credit card information stored on their server. Frankly, I don't trust any of the on-line companies after narrowly escaping major financial losses from my association with Amazon, Chase and Citibank (all three have had their servers compromised within the past couple of years). That's three of the largest and richest businesses on earth and if they can't protect their customer's data, why should I expect a relatively small company like with Bethesda or Zenimax to do any better? I do not maintain credit cards any longer--what I have is a debit card tied to my bank account and giving access to ALL my money. At one time, I was able to maintain a special bank account just for use on-line, in which I deposited just enough to maintain a small balance and cover the charges that I knew would be made against it, but the banks did away with free accounts except with huge minimum balances or direct deposit--well I only get paid from one source on a regular basis, so I had to give up that dedicated on-line account. That leaves me with one card--tied to all my money. I would be foolish to trust my entire financial well-being to a game company. So, I choose to pay with game cards. So now, not only did I have to buy a fairly expensive game client, but in order to honestly give the game a chance, I have to spend another $15 on top of that and possibly end-up with thirty days of game time for a game I decide not to play.

I want to support the guild's move to a new game, but this move to ESO is not looking like a good one so far and being forced to buy extra time before I have a chance to fully appraise the game is making it even more difficult. Sorry to be so negative, everyone, but like most people, I really hate being pushed into things. If playing on-line games was my number one priority in life, then it wouldn't be a difficult decision, but these games are only a part of my life--and not the largest part--so I have to approach them in a different way than those of you who "live on-line" in MMPOGs.

This is as much a "vent" as anything, but if I suddenly seem to disappear from this game, at least I will have articulated ahead of time the reason for that disappearance.

 

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Response:

Ridire de na Fhiaigh
Hexamex
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Replied On: 04/04/2014 at 07:01 AM PDT
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I have a lot of problems with ESO, including what you mention, passing on this game. 

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Raighan
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Replied On: 04/04/2014 at 07:17 AM PDT
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Wherever possible I use Paypal to pay for games and online purchases so that I don't reveal my bank or credit card information, and you can use it for this game so that is what I'll be doing. I do agree with you that it feels a little odd that we have to give payment info, and prove the funds are available, before we have access to our free month. However, I expect it will be possible to cancel that sub before the first payment goes out for people who decide not to continue.

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Tiarna de na Iolair Dearg
Booie
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Replied On: 04/04/2014 at 09:52 AM PDT
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You have to choose your subscription model by Sunday, this will then start when your 30 days run out.  But you have to select a payment method by Sunday to get the initial 30 days.

And yes game cards are a payment option.



» Edited on: 2014-04-04 09:53:30

"A delayed game is eventually good, a bad game is bad forever" - Shigeru Miyamoto
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Lorgaire de na Iomproidh
Trinak
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Replied On: 04/04/2014 at 06:43 PM PDT

This is actually normal in most subscription based games, not just ESO. 

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Saighdiuir de na Iomproidh Donn
Ozgoth
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Replied On: 04/04/2014 at 07:20 PM PDT

Every sub mmo I' ve played uses this model. Its nothing unusual.

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Morigana
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Replied On: 04/05/2014 at 03:31 AM PDT

What the two above me just stated.   This is common business practice.  If you don't wish to continue the game - you just cancel and take out the info before they charge it the card.

Personally I signed up for 6 months since I know I can get that much time out of the game just from the PvE stuff and after AvA tonight - I'm sure it will go longer - much longer.  Heck I still play GW2 several times a week and I don't even PvE in it any more.

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Draoi de na Griobhta Bán
Kitty
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Replied On: 04/05/2014 at 06:41 AM PDT
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"Be the player you want to meet".- Foghladha
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Dirkdaring
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Replied On: 04/05/2014 at 02:23 PM PDT
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 Every MMO I have played since 1999  does the same thing it is nothing unusual  you buy the game enter your game code and it asks you to set up your billing and account .

 

 Then after your 30 days free gaming are up the game starts to actualy bill you, however you can cancle your sub  after you  set it up if ya want and when the  30 days are up you will not be billed either but  you won`t be able to play if you decide to , until you reactive your sub .

 

 If you are worried about a screwup with billing and believe me Warhammer had a huge billing error once where people were billed up to 24 times in 1 month .  had a guildie got billed for 2400 dollars for 1 month lol however they corrected it .

 

 just buy a game card and nothing to worry about  should have some at their game store online .

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Seaimpin de na Capall Donn
Ragmar
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Replied On: 04/05/2014 at 03:26 PM PDT
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Where am I supposed to enter my information? I have absolutely no idea how I'm supposed to do that. I can't find a "purchase game time/set up subscription/etc." option anywhere on their account page. This is kind of bogus.

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Curadh de na Fhiaigh
Meagh
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Replied On: 04/05/2014 at 10:06 PM PDT
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In every MMO that i've done they dont seek credit authorization for the full amount. That is where ESO has differed and why people are put off. Players are seeing a charge on their credit even though they have the thirty days that came with preorder.

For those looking at paypal, I think that is an option. For me I bought a game card at gamingpanda and things went smooth from there. - M.

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Morigana
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Replied On: 04/05/2014 at 10:38 PM PDT

Ragmar when you login to your account there is an option to enter/edit billing information.

 

As far as ESO charging your card - this is what I stated in another thread on the same subject in General Discussion:

"Yes - this isn't exactly ESO's doing - some credit card companies and debit cards - will put holds on the amount when the company verifies that it is a good card?  The actual charge doesn't occur - it is a "hold"...  My credit card company doesn't do that although if I used my debit card - which is a different company, which can act like a charge card, they will do it.  It is the way the financial institute who issued the card you are using handles such transactions.   I used my CC and no charge has appeared."

As another person stated - if you go to charge gas - depending on the credit card/debit card they will put a "hold" on an unspecified amount in much the same way - it is the financial institution doing this - not the gas station.   As I quipped over there... "What's in your wallet?"  Don't blame ESO for verifying you have a good card to bill to this again is a common business practice otherwise people could just put anything in  - although you can blame the financial institution who issued your card for placing a "hold" on that amount to do the verification.



» Edited on: 2014-04-05 22:47:33

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Tiarna de na Iolair Dearg
Booie
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Replied On: 04/06/2014 at 06:19 AM PDT
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@DirkDaring

That was fun times when they did that, we had two accounts connected to the same credit card and the available cash got real low for a few days.

"A delayed game is eventually good, a bad game is bad forever" - Shigeru Miyamoto
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Saighdiuir de na Capall
Volkoth
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Replied On: 04/06/2014 at 06:33 AM PDT
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I don't have any problem with the sub model or that we have to have a card on file. Thats normal for every MMO since EQ...I do have a problem with not giving us the chance to do so before sunday so when I wake up Sunday morning I have to wait in queue for two hours before I can even access my account page. They should have given us account access before today to avoid the bottleneck.

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Seaimpin de na Ulchabhan Donn
Garyc
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Replied On: 04/06/2014 at 07:48 AM PDT
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I ordered from a 3rd party online retailer, and I'm still waiting for my code.  When I get what I paid for (explorer pack, etc), then I"ll consider paying for a sub.  

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Garyc
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Replied On: 04/06/2014 at 08:03 AM PDT
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Where do they sell ESO game cards?  I'd rather do the game card option than be auto-billed to a credit card.

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Rhynor
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Replied On: 04/06/2014 at 11:41 AM PDT
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@Gary

I couldn't locate any (although I'm in Canada, not the US), so as a temporary workaround I used one of those pre-paid Mastercards that you can buy in most supermarkets and drugstores to activate my sub.

An internet search turned up a couple of EU sites, one of them being Gamestop in Ireland ( http://www.gamestop.ie/PC/Games/46044 ), but not much else. The forums are full of people trying to source an NA retailer for the cards. Yesterday an NA player posted in the ESO forrums " I talked to best buy yesterday. They said they should have them in two weeks. Amazon has then but the ship date is two to five weeks from now it says. " (source: http://forums.elderscrollsonline.com/discussion/67611/game-time-cards ).

Not all those who wander are lost ~ JRR Tolkien
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Spanyell
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Replied On: 04/06/2014 at 06:35 PM PDT
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I used my PayPal to get around this.  And there is most certainly not enough money in it to pay for a month subscription.

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Garyc
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Replied On: 04/06/2014 at 09:33 PM PDT
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How did you use Paypal?  (I didn't see a paypal icon).  My choices were Visa, MC, Amex, and some other CC.

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Rhynor
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Replied On: 04/07/2014 at 02:06 PM PDT
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@Garyc

Go to MY ACCOUNT > Manage Subscription > Change Subscription > (pick a sub time and cost from the list) > Continue > Payment and Review

The PayPal option is embedded in the final Payment and Review menu, so you have to pretty much select everything and be just about to checkout before you'll see it. It's the 4th option (after VISA, Mastercard and AMEX) under the heading: Please select your preferred payment method. Your epic adventure awaits!

Not all those who wander are lost ~ JRR Tolkien
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